In the current wake of COVID 19 while we all are confined to our homes, it is is not a punishment rather if we look at it with a positive aspect, we now have more time to dedicate to our families our hobbies and our growth. This pandemic has shown us the path to some great opportunities ahead.
Likewise, the agile manifesto that was drafted way back in 2001 did consider all this. It said that – While the items on the right are important, we value the items on the left.
Now, it should be…”While the items on the right are important, the valued items on the left will not reach it’s effectiveness without the items on the right“.
Individuals and interactions over processes and tools
We have to rely on processes and tools to have more interactions with our teams
Many employees across the world found themselves using videoconferencing for work for the first time. They assumed it would be like using FaceTime but encountered several issues, including a lack of device interoperability, poor desktop-sharing experiences, and difficulties adjusting audio devices. But, some tools can help us function just like the way we operated from office. The difference being now we are more connected to our families while our peers are on screen.
Working software over comprehensive documentation
Overwhelmed customer service teams on the vendor side couldn’t respond to the questions of so many new users. Multiple vendors claimed that their inquiry volumes increased by an order of magnitude during that period. They don’t want to rely on documentation alone. They want to see it, experience it. And, that’s where we will need more effective tools to do so.
Customer collaboration over contract negotiation
We do need a contract in place before we start executing the project and the customer collaboration relies extensively on the collaboration tools like Skype, GoToMeeting, Slack, Zoom, etc.
Research shows that active users, who rely heavily on sending documents for collaboration, are concerned about the risks inherent to sharing documents online. Although SaaS providers have demonstrated the security of their cloud storage offerings with encrypted networks and permission control systems, customers are still unsure of how safe their documents and personal information are when using tools. And, that’s what is the need of the hour.
Responding to change over following a plan
Times have changed and so has the focus. The world wasn’t prepared for the pandemic and hence had to enforce new laws and introduce changes in the way we used to function earlier. Responding to change was mostly limited to the changes in the client requirements, we never thought that we will have to change the way we operate, commute, and communicate.
Once all this is over and as enterprises resume normal business activity, they will notice that an effective collaboration strategy needs to align the business and technology objectives and coordinate work streams across cross-functional teams. Current pilots are only part of the holistic adoption assessments needed.
To succeed, tech and business leaders will have to advocate for management support, cultural change, and adoption strategies for Employee Collaboration instead of simply defining a SaaS roadmap.